Sales Force Automation with Lotus Notes

Experience Tracker

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"If you can find a path with no obstacles, it probably doesn't lead anywhere."

- Frank A. Clark

Do you think your sales force has an easy job? Perhaps it sounds like they do, with all those entertainment, dining and travel expenses they incur on the job, selling your product to prospects.

But all of that is just the front end of sales, the real business is behind the curtain. As a member of Bizco's sales force, I need to track and report my every expense out in the field, which can get tricky for me, since I am out of the office most of the time, sometimes even out of the country to visit Bizco's prospective clients.

Back in the office, our sales force needs to aggressively seek new prospects, manage existing contacts and customer relationships. Customer satisfaction is a high priority- and that means having the latest and best marketing materials on hand, having comprehensive prospect and customer files for best contact management, and being on top of all product and client issues for improved customer service.

It's a tall order to coordinate all these activities. When Victor Vice President announced he was purchasing Tracker Suite^® which featured sales force automation groupware, that would leverage the Lotus Notes / Domino platform in use at Bizco, I was pretty skeptical. How could a Lotus Notes sales force automation solution handle all of our needs?

I was pleasantly surprised at all the features this sales force automation solution offered! The modules and features I enjoy most are:

• Prospect Tracker - This module gives me all the tools I need to manage new prospects effectively. It provides centralized storage of comprehensive prospect files and simplifies tracking sales activities with tickler lists
• Customer Tracker - Like Prospect Tracker, this module provides provides useful CRM features, including detailed customer profiles and customer file management.
• Expense Tracker - Whether I'm in the office or out on the road, I can report my expenses through Notes or over the Web. Expense Tracker supports multiple currencies, which comes in handy when I'm travelling internationally.
• Support Tracker - This comes in great when I'm having trouble with my laptop or if I have questions about our new telephone system. But it really helps my work in sales when I can look in the database and see the typical questions and problems users have with the system I'm selling, so that I can address them when I make my pitches.
• Tracker Suite simplifies workflow, with automatic email notifications of new lead assignments of new leads helps me hit the ground running. These notifications include a doclink back to the originating document.