This is the greatest suite of Notes applications we could have asked for!
- These applications were built using 100% native Notes code, so there is ZERO impact on the users' desktops.
- Centralized security allows me to easily maintain user access levels from any location, in our organization Name and Address Book.
- Given that these things all have a consistent look and feel, our training requirements have been minimized
- Because Tracker provides 99% of all of our application needs, we only have one vendor to work with.
- Upgrading to new versions of Notes is easy because Tracker is already upgraded and tested with each release.
- Tracker provides meaningful error messages so that if there's an infrastructure problem, the message instructs the user to call me.
- We are able to tweak applications any way we wish because they come with the source code!"
It's my job to set and maintain all of the Tracker security and add new users to the system as necessary. I also need to make sure that everything is running correctly and solve any configuration problems we may encounter. Aside from that, I need to order new equipment and maintain all of our fixed assets and any related documentation.
If you like, check out a Flash presentation of me introducing Bizco and Tracker Suite. There's also one where I talk about how Tracker improved Bizco's collaboration. These presentations will appear in a new window, so don't worry- I'm not going anywhere!
A few of the applications I use in my work are:
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 Support Tracker - This is favorite utility! As BizCo's resident techie, I'm responsible for keeping our network, telephones, and computer systems running smoothly. Support Tracker is my personal help desk application. It collects support requests from a Notes client, the Web, or even e-mail. It automatically routes the request to the appropriate person, so if it's one of the few things I don't handle- I don't get bothered with it! Support Tracker also generates request reports by system, type, priority, department, and technician. Finally, it provides areas for online forums, FAQ, and Knowledgebase issues- all of which really help my co-workers with general problems and minimize redundant support requests.
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 Purchase Tracker - On-line purchase requests are secure and easy to use. Not only are purchase reports easy to create and submit, but with simple click, I am able to check the status of my purchase request. I am also able to determine whether a portion of the purchase order has been received. As equipment needs arise, it's up to me to make sure that purchase requisitions are filled out correctly and are submitted for approval.
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 Asset Tracker - Asset Tracker is great because it allows me to track every piece of hardware and software in our entire organization. I know exactly who has which item and I can easily pull up service information and history on each one. It also allows us to track service histories. With this neat tool, maintaining our infrastructure has gone from an unmanageable nightmare to an IT professional's dream.
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 Personnel Tracker - I was never able to find an up-to-date directory of phone extensions for our organization. With Personnel Tracker, I have quick access to an employee directory that has the names, locations, and phone numbers that I need. The best part is that they're always up-to-date; no more disappearing coworkers! It's my job to maintain all of the employee user ids and centralized security for our Notes network and keep that network running smoothly.
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