DuPont Engineering provides services for other business units in the DuPont organization. These other strategic business units (SBUs) manufacture everything from bulletproof vests to kitchen countertops. However, the SBUs are not required to use only DuPont Engineering, they can also pursue outside contracts. To remain viable, DuPont Engineering must market themselves competitively and prove themselves as a lean and efficient organization. They needed a time management solution to account for their efforts, to show customers where their money was going. What's more, because their SBUs rely so much on DuPont Engineering's monthly cost reports, any disruption in that flow of reports would be catastrophic. DuPont Engineering needed to install this new system and train their engineers, who are staffed around the world, within a month.
Automation Centre's Time Tracker was the perfect solution. They purchased the Lotus Notes version of Time Tracker (it's also available for Microsoft Outlook/Exchange). As Lotus Notes was already part of their infrastructure, Time Tracker integrated rapidly into their existing system. Dr. Jay Balder, demand manager for DuPont Engineering, observed, "One of the reasons that we selected Time Tracker is that it's a Lotus Notes application. We have engineers here in Wilmington, Del., and all over the world, and we needed an application that everyone had access to and that IT had laid the groundwork for. Being a Lotus Notes product, Time Tracker is a perfect fit, because we didn't have to put any special software on people's desktops. They were already ready to go." ("Time Tables", Winning Strategies, vol. 1, iss. 3, pg. 27- read the article)
Now DuPont Engineering's customers know where and how their investments are being spent. Automation Centre worked closely with DuPont Engineering to tailor Time Tracker to suit their needs. Now Time Tracker reports tell customers what work the engineers are doing, what the work costs and what it's worth. DuPont's customers can also recieve estimates of how much project work remains through Time Tracker's forecast feature.
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