The Customer Relationship Process, using Lotus Notes
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Customer Tracker simplifies and improves your CRM processes. Comprehensive customer profiles place executives, managers and project staff a mouse click away from important customer information, including contact and billing data as well as important customer files.
Customer Tracker also helps generate customer correspondence, and stores correspondence in the customer folder for later reference.
The reporting features of Project Tracker and the Tracker Data Warehouse also help project managers and staff to stay on top of project issues and costs, to better inform customers of their project's status with up-to-date information.