Help Desk Requests
Support Tracker improves the help desk request process, allowing requestors to submit support tickets, bug and defect reports through Lotus Notes. These request forms can be filled out quickly and easily, with all the information your support services department needs for a successful resolution, including screenshots.
These help desk requests can also be created though the Web as well as email.
Once a ticket has been submitted, a support notification is automatically sent to the assignee.