Customer Support Contracts

Customer Tracker provides an effective means of managing your customer support contracts and track the financial and technical information regarding any obligation you have to your customers to provide technical support. Support contract documents are divided into five tabs: Basics, Contract Details, System Details, Reference Details, and Attachments.

The Basics tab covers the general information regarding the support contract. The Contract Details tab covers specifics such as maintenance details, named caller, and product information. The System tab contains information regarding your customer’s software and hardware systems. The Reference Details tab contains information regarding your customer’s reference. Finally, the Attachments tab is simply a single rich text field which allows you to add any additional comments or attach any files.