Support Tracker Roles & Responsibilities
Carlos Computer (IT Manager)- Monitor reports, identify possible trends or problem areas.
- Participate in support discussions.
- Store useful discussions and questions in FAQ and knowledgebase.
Joe User (Project Staff)- Fill out support requests when appropriate, after checking FAQ and Knowledgbase for possible solutions. Supply as much detail as possible in request.
Sally Sales (Sales)- Monitor reports, identify possible trouble spots for potential customers.
